Intensive Care Unit
Cardiac Care Unit
Your family member has been admitted to the Intensive Care Unit (ICU)/Cardiac Care Unit (CCU) for a condition requiring close observation, cardiac monitoring and skilled nursing care. We welcome the opportunity to care for your loved one and want to give you some information to assist you during this time.
A patient representative is stationed at the Critical Care Waiting Area from 7 a.m. to 6 p.m. Patient representatives assist family members in communicating with members of the health care team and addressing the needs of families and visitors Please contact the patient representative if you have any problems or questions. We are here to serve you and to make your stay as comfortable as possible.
ICU/CCU Visiting Hours
Visiting is restricted in the ICU/CCU units to members of immediate family and clergy. Two people may visit at a time and a total of six visitors may see the patient during each 30-minute session. No children under 12 years of age are allowed in the ICU/CCU units. Visits are limited to 30-minute intervals each day. The times are:
10 to 10:30 a.m.
1 to 1:30 p.m.
5 to 5:30 p.m.
8:30 to 9 p.m.
Please do not enter the ICU/CCU units until you are called by the patient representative. On occasion, visiting times may be delayed. Do not be alarmed. This could happen for a number of reasons. The patient representative will keep you informed concerning the situation and will call you when the visiting period begins.
You will enter the ICU/CCU units through their respective sub-waiting areas. Please lift the wall phone receiver to let staff know you are present and waiting to come in. If no one responds to your call, please push the receive button again. When visiting, please do not empty bedpans or urinals in the patient’s room. Nursing staff will do this, as they have to measure the patient’s output of fluid.
The ICU/CCU team works best when patients and loved ones get to know the staff, establish communication channels and share their questions and concerns. Write your questions down so they can be addressed when you visit.
It is helpful to have a spokesperson for the family that the staff can communicate with regularly. It is of the utmost importance that staff members have a way to contact the spokesperson at all times. This individual can then pass on vital information to update others. Please leave the necessary information with the nurse on your first visit. A password may also be established so that family and friends out of town or who cannot visit will be allowed to check on the patient by phone.