How Is Quality Measured?

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Healthcare professionals, government agencies and consumer groups are continually looking for ways to improve the quality of healthcare – and to make quality information more consistent, reliable and helpful to consumers. To achieve these goals, quality experts rely on systematic ways to measure performance.

Currently, two major types of quality measurement are used:

  • Consumer Ratings give you other people’s thoughts and opinions about their healthcare experiences. These ratings are based on individuals’ personal points of view. As an example, most major hospitals conduct satisfaction surveys to gauge patients’ perceptions of the care and service they received.
  • Clinical Measures evaluate healthcare providers’ performance in preventing and treating medical conditions – including complying with established clinical practice guidelines based on the latest scientific evidence. For example, one measure for assessing care for a heart attack is whether or not the patient is given an aspirin immediately upon arrival at the hospital.

Letting You Know About Quality
Another major part of our commitment to improving quality is our pledge to publicly share our performance data and provide clear explanations of what these measures mean. This includes data provided by nationally recognized third-party organizations that measure quality and safety, such as HealthGrades, The Joint Commission and the Centers for Medicare and Medicaid Services, (CMS). We do this not only to show how well we compare with our peers, but also to show our commitment to being open and honest with our patients and their families.

We encourage patients to review our performance, or, for that matter, any hospital they are considering for their care.